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Contact Center

Welcome to the Navarro College Contact Center! Navarro College is committed to your success. The Contact Center is your place to find answers to questions about Navarro College, student records, onboarding process for new applicants, login issues, and more. The Contact Center staff is dedicated helping you start your journey at Navarro College!

CONTACT CENTER SERVICES

ONBOARDING

Are you a new applicant to Navarro College? You should expect a call or text message from the Navarro College Contact Center within 1-2 business days of applying. During this call, the Contact Center staff will ask a few questions to learn more about you. This will help Navarro College connect you to your areas of interest and make sure you are assigned a recruiter that will help you get admitted to the Navarro College.

LOGIN ISSUES

The Contact Center can provide you with your login credentials for the Single Sign-On (SSO) page, Microsoft 365 email address, and other campus applications. The Contact Center can also help troubleshoot you through any issues you may have with logging in.

QUESTIONS

Do you have a question or need help contacting a department? Call 1-800-NAVARRO to speak with a Navarro College Contact Agent who can help. Many times, the Contact Center Agent can answer your question directly. If they cannot, they will connect you to someone that can!

FREQUENTLY ASKED QUESTIONS

HOURS | AFTER-HOURS | HELP ON-CAMPUS | MYNC LOGIN | EMAIL LOGIN | PASSWORD RESET | INSTALL MICROSOFT 365 | BANK MOBILE | TRANSCRIPTS | SCHOLARSHIP LOGIN | YOUSCIENCE LOGIN | WIFI | BOOK CODES | CANVAS APPLICATIONS

HOW CAN I REACH THE CONTACT CENTER

You can reach the Contact Center by phone (903) 875-7416 or email Contact Center.

OFFICE HOURS

Monday - Friday, 8:00am - 5:00pm.

SUMMER HOURS (June & July)

Monday - Thursday, 8:00am - 5:00pm

Friday - 8:00am - 12:00pm

HOW CAN I GET ASSISTANCE AFTER-HOURS?

Please email Contact Center. All inquiries will be replied to the next business day. Be sure to include your Navarro College Student ID number, date of birth, and a detailed message for faster service. If you don’t know your Student ID number, please provide us your full name and date of birth.

HOW CAN I GET HELP FROM THE CONTACT CENTER IF I AM ON-CAMPUS?

Please call (903) 875-7416.

HOW DO I LOGIN TO NAVARRO COLLEGE'S ONLINE RESOURCES SUCH AS MYNC, SELF-SERVICE, AND CANVAS AS A STUDENT?

You can access MyNC directly at mync.navarrocollege.edu or by clicking on the MyNC link on the Navarro College website.

Your Single Sign-On (SSO) Username is normally:

firstname.lastname (lowercase)

Example: jane.doe

(Exemptions may exist, see TROUBLESHOOTING below)

Your Single Sign-On (SSO) Password is

NcYYYYSSSS!

(YYYY= your birth year, SSSS= the last 4 digits of your social security number)

Example: If you were born in 1980 and the last 4 digits of your Social Security Number is 1234, your password would be as follows: Nc19801234!

DON'T FORGET THE ! AT THE END.

You will be asked to do a phone and an email enrollment. Please provide your cell phone number and personal email address for this. You will be sent a one-time passcode (OTP) to your phone as a text and another sent to your email. This is setting up your two-factor authentication to protect your account.

From the MyNC homepage, you will be able to access Canvas, Self-Service, Microsoft 365, and Student Forms.

TROUBLESHOOTING

If you have trouble logging in, here could be the reason:

You don't have a social security number (ie: some international students). Instead of using the last 4 digits of your social security number, use the last 4 digits of your Navarro College Student ID #.
You may have a unique username. You will need to contact the Contact Center at (903) 875-7416 or email Contact Center for your username.
You are a returning student. You may just need your password reset, so please contact the Contact Center at (903) 875-7416 or

email Contact Center to reset your password.

HOW DO I LOGIN TO MY NAVARRO COLLEGE EMAIL?

LOGIN INFORMATION FOR OFFICE 365

From the MyNC homepage, you will be able to access Microsoft 365.

1. To sign into your student email, click on Microsoft 365.

2. Your Microsoft Email Address is: Single Sign-On username@nc.navarrocollege.edu (lowercase)

3. Your Temporary Microsoft Email Password is the same password as your Single Sign-On password, NcYYYYSSSS!

4. After signing in, you will asked to update your password to a more secure password.

Don't forget to install Office 365 on up to five devices by clickling "Install Office" once you are logged in at no cost to you! Click here for instructions.

HOW DO I RESET MY SINGLE SIGN-ON OR EMAIL PASSWORD?

If you have signed in successfully at least once, you can reset your own password.

For NC Single Sign-On resets, please login with your username and click "Forgot Password". Select "Reset Forgotten Password" and "Continue". A new password will be sent to your email.
For Email resets, click on "Forgot Password" and it will send you a text with a code for you to reset your password.

If you have NEVER successfully signed into NC Single Sign-On or to your email, you will not be able to reset your password and will need to contact the Contact Center.

HOW DO I INSTALL MICROSOFT OFFICE ONTO MY COMPUTER AND OTHER DEVICES?

Click here to install.

NOTE: You can also install Microsoft Office through your email.

Click on the App Launcher in the top left corner next to the word Outlook.

Click "Office →"

Office 365 App Launcher

Click "Install Office" on the top right side of the screen.

Office 365 App Launcher

WHO DO I CONTACT IF I AM HAVING ISSUES WITH BANK MOBILE?

You can reach out to the Navarro College Cashier's Office at (903) 875-7750 or a Bank Mobile rep at (877) 327-9515 or 1(866) 309-7454.

HOW DO I ORDER A TRANSCRIPT?

To order an official transcript online, visit transcript.navarrocollege.edu for a $3 fee or stop by the Admissions Office to pick up a copy of a printed official transcript for a $5 fee.

If you have problems logging in with Parchment, you can contact the Admissions Office at (903) 875-7700 or reach out to Parchment by email through their website.

WHO DO I CONTACT IF I AM HAVING ISSUES WITH MY LOGIN FOR SCHOLARSHIPS?

You can call (903) 875-7491 for assistance with login issues or inquiries.

WHO DO I CONTACT IF I AM HAVING ISSUES WITH LOGGING INTO YOUSCIENCE?

You can reach out to the Advising Office at (903) 875-7397.

HOW DO I LOGIN TO THE CAMPUS OR HOUSING WIFI?

To sign into the campus WIFI, go to your WIFI settings and choose NC Student.
1. Your WIFI username is the same as your Navarro College Single Sign-On Username, firstname.lastname (lowercase)

2. Your WIFI password is the same password as your Single Sign-On password, NcYYYYSSSS!

To sign into the housing WIFI, contact the Residence Life/Housing Office at (903) 875-7541 or visit Housing WIFI for instructions. For technical issues, call Northland (844) 863-5054.

HOW DO I ACCESS MY ONLINE TEXTBOOKS OR TEXTBOOK CODES?

Contact the Bookstore at (903) 875-7387 for assistance with book codes and how to access your online textbooks or visit Immediate Access Textbook for more information.

WHERE DO I FIND TECHNICAL SUPPORT FOR CANVAS APPLICATIONS?

Cengage Help and Support Center (MindTap): https://www.cengage.com/help-center/

MindTap Systems Check: https://ng.cengage.com/static/browsercheck/index.html

Cengage Help and Support Center Contact Number: (800) 354-9706

McGraw-Hill (Connect, LearnSmart): https://mhedu.force.com/CXG/s/

Hawkes Learning Support Center: http://support.hawkeslearning.com/supportcenter/

Pearson (MyLabs, Revel): https://support.pearson.com/getsupport/s/

Lockdown Browser: https://www.navarrocollege.edu/online-campus/online-testing.html

IN THIS SECTION

Contact Center

CONTACT CENTER SERVICES

ONBOARDING

LOGIN ISSUES

The Contact Center can provide you with your login credentials for the Single Sign-On (SSO) page, Microsoft 365 email address, and other campus applications. The Contact Center can also help troubleshoot you through any issues you may have with logging in.

QUESTIONS

Do you have a question or need help contacting a department? Call 1-800-NAVARRO to speak with a Navarro College Contact Agent who can help. Many times, the Contact Center Agent can answer your question directly. If they cannot, they will connect you to someone that can!

FREQUENTLY ASKED QUESTIONS

HOURS | AFTER-HOURS | HELP ON-CAMPUS | MYNC LOGIN | EMAIL LOGIN | PASSWORD RESET | INSTALL MICROSOFT 365 | BANK MOBILE | TRANSCRIPTS | SCHOLARSHIP LOGIN | YOUSCIENCE LOGIN | WIFI | BOOK CODES | CANVAS APPLICATIONS

HOW CAN I REACH THE CONTACT CENTER

You can reach the Contact Center by phone (903) 875-7416 or email Contact Center.

OFFICE HOURS

Monday - Friday, 8:00am - 5:00pm.

SUMMER HOURS (June & July)

Monday - Thursday, 8:00am - 5:00pm

Friday - 8:00am - 12:00pm

HOW CAN I GET ASSISTANCE AFTER-HOURS?

Please email Contact Center. All inquiries will be replied to the next business day. Be sure to include your Navarro College Student ID number, date of birth, and a detailed message for faster service. If you don’t know your Student ID number, please provide us your full name and date of birth.

HOW CAN I GET HELP FROM THE CONTACT CENTER IF I AM ON-CAMPUS?

Please call (903) 875-7416.

HOW DO I LOGIN TO NAVARRO COLLEGE'S ONLINE RESOURCES SUCH AS MYNC, SELF-SERVICE, AND CANVAS AS A STUDENT?

You can access MyNC directly at mync.navarrocollege.edu or by clicking on the MyNC link on the Navarro College website.

Your Single Sign-On (SSO) Username is normally:

firstname.lastname (lowercase)

Example: jane.doe

(Exemptions may exist, see TROUBLESHOOTING below)

Your Single Sign-On (SSO) Password is

NcYYYYSSSS!

(YYYY= your birth year, SSSS= the last 4 digits of your social security number)

Example: If you were born in 1980 and the last 4 digits of your Social Security Number is 1234, your password would be as follows: Nc19801234!

DON'T FORGET THE ! AT THE END.

From the MyNC homepage, you will be able to access Canvas, Self-Service, Microsoft 365, and Student Forms.

TROUBLESHOOTING

If you have trouble logging in, here could be the reason:

You don't have a social security number (ie: some international students). Instead of using the last 4 digits of your social security number, use the last 4 digits of your Navarro College Student ID #.

You may have a unique username. You will need to contact the Contact Center at (903) 875-7416 or email Contact Center for your username.

You are a returning student. You may just need your password reset, so please contact the Contact Center at (903) 875-7416 or

email Contact Center to reset your password.

HOW DO I LOGIN TO MY NAVARRO COLLEGE EMAIL?

LOGIN INFORMATION FOR OFFICE 365

From the MyNC homepage, you will be able to access Microsoft 365.

1. To sign into your student email, click on Microsoft 365.

2. Your Microsoft Email Address is: Single Sign-On username@nc.navarrocollege.edu (lowercase)

3. Your Temporary Microsoft Email Password is the same password as your Single Sign-On password, NcYYYYSSSS!

4. After signing in, you will asked to update your password to a more secure password.

Don't forget to install Office 365 on up to five devices by clickling "Install Office" once you are logged in at no cost to you! Click here for instructions.

HOW DO I RESET MY SINGLE SIGN-ON OR EMAIL PASSWORD?

If you have signed in successfully at least once, you can reset your own password.

For NC Single Sign-On resets, please login with your username and click "Forgot Password". Select "Reset Forgotten Password" and "Continue". A new password will be sent to your email.

For Email resets, click on "Forgot Password" and it will send you a text with a code for you to reset your password.

If you have NEVER successfully signed into NC Single Sign-On or to your email, you will not be able to reset your password and will need to contact the Contact Center.

HOW DO I INSTALL MICROSOFT OFFICE ONTO MY COMPUTER AND OTHER DEVICES?

Click here to install.

NOTE: You can also install Microsoft Office through your email.

Click on the App Launcher in the top left corner next to the word Outlook.

Click "Office →"

Click "Install Office" on the top right side of the screen.

WHO DO I CONTACT IF I AM HAVING ISSUES WITH BANK MOBILE?

You can reach out to the Navarro College Cashier's Office at (903) 875-7750 or a Bank Mobile rep at (877) 327-9515 or 1(866) 309-7454.

HOW DO I ORDER A TRANSCRIPT?

WHO DO I CONTACT IF I AM HAVING ISSUES WITH MY LOGIN FOR SCHOLARSHIPS?

You can call (903) 875-7491 for assistance with login issues or inquiries.

WHO DO I CONTACT IF I AM HAVING ISSUES WITH LOGGING INTO YOUSCIENCE?

You can reach out to the Advising Office at (903) 875-7397.

HOW DO I LOGIN TO THE CAMPUS OR HOUSING WIFI?

To sign into the campus WIFI, go to your WIFI settings and choose NC Student.1. Your WIFI username is the same as your Navarro College Single Sign-On Username, firstname.lastname (lowercase)2. Your WIFI password is the same password as your Single Sign-On password, NcYYYYSSSS!

To sign into the housing WIFI, contact the Residence Life/Housing Office at (903) 875-7541 or visit Housing WIFI for instructions. For technical issues, call Northland (844) 863-5054.

HOW DO I ACCESS MY ONLINE TEXTBOOKS OR TEXTBOOK CODES?

Contact the Bookstore at (903) 875-7387 for assistance with book codes and how to access your online textbooks or visit Immediate Access Textbook for more information.

WHERE DO I FIND TECHNICAL SUPPORT FOR CANVAS APPLICATIONS?

Cengage Help and Support Center (MindTap): https://www.cengage.com/help-center/

MindTap Systems Check: https://ng.cengage.com/static/browsercheck/index.html

Cengage Help and Support Center Contact Number: (800) 354-9706

McGraw-Hill (Connect, LearnSmart): https://mhedu.force.com/CXG/s/

Hawkes Learning Support Center: http://support.hawkeslearning.com/supportcenter/

Pearson (MyLabs, Revel): https://support.pearson.com/getsupport/s/

Lockdown Browser: https://www.navarrocollege.edu/online-campus/online-testing.html

To sign into the campus WIFI, go to your WIFI settings and choose NC Student.
1. Your WIFI username is the same as your Navarro College Single Sign-On Username, firstname.lastname (lowercase)

2. Your WIFI password is the same password as your Single Sign-On password, NcYYYYSSSS!